Consumers of Apple computers are reporting that fraudsters have been using fake IDs and QR codes to steal their laptops before they can pick them up at multiple Apple stores across Southern California.
The crime, which was reported in several media outlets in Southern California, occurred when consumers ordered Apple laptops online but found that when they arrived at Apple stores to pick up the computers, they had already been listed and taken.
Darragh Marmorstein, who lives in Los Angeles, told the Orange County Register that he ordered a MacBook Pro laptop and received a notification that his order was ready for pickup on Nov. 30. at Americana at Brand in Glendale, according to the letter.
Before going to the store, he called and was told that his order had been picked up. Marmorstein said Apple will not refund the money for the laptop and will not say if the person who took his order shows identification.
Yorba Linda resident Paul Giles told NBC Los Angeles that someone claiming to be him took his order for a 16-inch MacBook Pro that he was giving to his daughter. This incident also happened at the Americana Brand Apple store.
According to Giles, an Apple executive told him, 'Oh, I'm sorry this happened. Obviously someone impersonated you and picked it up.'”
Representatives for Apple and the Glendale Police Department did not respond to a request for comment.
Rick Markowitz also told NBC Los Angeles that he ordered an Apple laptop for pickup at a store in Sherman Oaks but someone showed a fake ID to pick up his order.
Markowitz said he filed a police report but had not heard back. He also said that Apple told him that someone had used his QR code to take his laptop.
“That's crazy .. I don't have a bank account that's draining water. I don't have any suspicious emails or anything like that,” he added.
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